Refund Policy – Maggie’s

Refund Policy – Maggie’s
Last updated: 23/12/2025 At Maggie’s, we make fresh, perishable pet food. Please read this policy carefully before placing an order.

1. Eligibility for Refunds

  • Refunds are valid only on Trial Packs.
  • Treats, gelatos, supplements, and subscription meals are non-refundable.
  • Only unopened packs are eligible for refund.

2. Trial Pack Refund

  • A no-questions-asked refund is available within 15 days of your first purchase, applicable only to Trial Packs.
  • If your pet does not accept the food, we will arrange a pickup of unopened packs.
  • Refunds are processed once the returned items are received and verified.

3. Subscriptions

For monthly, quarterly, or half-yearly subscriptions, once the first delivery is completed, remaining deliveries are non-refundable.

4. Refund Method & Timeline

  • Refunds are processed to the original payment method or as store credit, at Maggie’s discretion.
  • Processing timelines may vary based on your bank or payment provider.

5. Taxes & Charges

  • GST will not be refunded if the refund request is made after the 7th of the following month.
  • Delivery and handling charges are non-refundable.

6. Contact

For refund requests or questions, please write to hello@maggies.in.

Frequently Asked Questions

How's Maggie's food made?

Simple, floof. Real chicken, lamb, fish, or eggs mixed with crunchy veggies, a scoop of organic brown rice, and a sprinkle of eggshell calcium-all in paw-fect balance. That's 1kg meat, 150g rice, 150g veggies. No carb overload. No junk. No weird stuff. Just fresh, human-grade food cooked gently (never over-processed), then blast-chilled to keep all the nutrients safe.

Where do your hoomans get the ingredients?

All fresh from namma Bengaluru! Trusted local farmers and suppliers only-no factory scraps. If it's not good enough for hooman plates, it's not coming near my bowl.

Do I need a subscription?

Yup, but only after you have transitioned from whatever you are eating now, to my Maggie's diet. Then Subscription is the best, as it's cheaper and more convenient. Think of it as your belly's BFF. My hoomans calculate your exact needs and deliver meals in pre-portioned packs-custom to you, not random 250g or 500g packs that overfeed or underfeed. Just refrigerate, open, and chow down. Pause, change, or cancel anytime. Easy peasy.

What makes Maggie's different?

Two big things, wagger:
1. We're the only ones in India using silk worm protein-a super sustainable, highly digestible protein that's been researched and proven safe for dogs.
2. We're the only brand that packs exact portion sizes for every single pupper, so you always get just what your body needs.
Everyone else? They call retort-packed mush “fresh.” But tell me-when was the last time your hooman ate “ready-to-eat” meals every day? Exactly. If it's not fresh for them, why should we settle?

How does a Maggie's plan work?
You tell us all about yourself-age, breed, drama levels (zoomies count too). We build a meal plan just for you. You choose recipes and delivery frequency. Flexible as a yoga-stretching labrador.

How do I store my meals?
Meals come chilled in insulated boxes. Pop them in your fridge-done for the week. Opened packs? Eat within 24 hours (like that's hard). Unopened ones? Last up to 5 days.

Can puppies eat Maggie's?
Absolutely! Our vet-approved recipes are safe for doggos of all ages-from bouncy pups to wise grey-muzzles. Just stick to the right portions.

Where do you deliver?
Across Bengaluru (and growing). Drop in your pincode at checkout and see if we wag our way to you.

What if I don't like it?
Picky eater? Don't worry. My team will help your tummy adjust. Still not wagging? Cancel anytime. No drama.

How much food per day?
Don't sniff around-we'll tell you exactly. Your dashboard shows daily portions, tailored for you. No hooman guesswork needed.

Can I change my plan later?
Of course. Meals, delivery dates, portion sizes-flexible as you want.

Is Maggie's suitable for dogs?
Yes, Maggie's meals are suitable for dogs aged 6 months and above.

Is Maggie's available in Bangalore?
Yes, we currently deliver across around 90% of Bangalore pincodes.

What kind of food does Maggie's make?
Maggie's makes fresh, gently cooked meals using real meat, vegetables, and human-grade ingredients.

Does Maggie's use insect protein?
Yes, we use silkworm pupae protein in select recipes. It's highly nutritious, gentle on tummies, and better for the planet.

Can I choose meals without insect protein?
Yes, you can choose bug-free recipes if you prefer. Fresh food always comes first.

Are Maggie's meals vet-approved?
Yes, all Maggie's meals are balanced and formulated with veterinary guidance.

How are Maggie's meals portioned?
Every meal is custom-portioned based on your dog's age, weight, and needs — no fixed One size fits all - 250g or 500g packs.

Is Maggie's food frozen or shelf-stable?
No, Maggie's food is fresh and chilled, not frozen, dehydrated, or retort-packed.

Can picky dogs eat Maggie's?
Yes, Maggie's meals are made with real ingredients and 70% meat, making them ideal for picky eaters.

How often will my food be delivered?
You can choose between a 3 Day Pack, 7 Day Pack, or 28 Day Pack, depending on what works best for you.

Need help?
My care pack is always on call. Just bark at us at +916360-885974 or mail us at hello@maggies.in

© 2026 Maggie's. All rights reserved.

Made with ❤️ for dogs in Bengaluru