Privacy Policy - Maggie's

Maggie's Treat-Sized Privacy Policy

Last updated: 23/12/2025


Maggie's (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access our website www.maggies.in, use our mobile applications, or purchase our products (collectively, the “Platform”). By using our Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Delivery address
  • Billing address
  • Pet-related details (such as pet name, age, breed, weight, dietary preferences)

b. Payment Information

  • Payment details are processed securely by our payment gateway partner Razorpay.
  • We do not store your credit/debit card details, UPI credentials, or net banking information.
  • Razorpay may collect and process payment information as per their own privacy policy.

c. Technical & Usage Information

  • IP address
  • Browser type and device information
  • Pages visited and interactions on the Platform
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:
  • Process and fulfill orders
  • Deliver products to you
  • Process payments and refunds
  • Communicate order updates and service-related information
  • Personalise meals and recommendations for your pet
  • Provide customer support
  • Send marketing communications (only if you have not opted out)
  • Improve our Platform, products, and services
  • Comply with legal and regulatory requirements

3. Payment Processing (Razorpay Compliance)

  • Payments on the Platform are processed through Razorpay, a third-party payment gateway.
  • Razorpay collects, processes, and stores your payment information in accordance with applicable laws and their privacy policy.
  • Maggie's does not have access to your complete card, UPI, or banking details.
  • Razorpay may use your information to prevent fraud, complete transactions, and comply with legal obligations.
    • For more details, please refer to Razorpay's privacy policy on their official website.

4. Sharing of Information

We may share your information only in the following circumstances:
  • Payment processing: With Razorpay and associated financial institutions
  • Logistics & delivery: With delivery partners to fulfill your orders
  • Service providers: With trusted vendors who assist us in operations (IT, analytics, communication)
  • Legal requirements: If required by law, court order, or government authority
  • Business transfers: In case of merger, acquisition, or restructuring
  • We do not sell or rent your personal data to third parties.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:
  • Improve website functionality
  • Understand user behavior
  • Enhance user experience
  • You can choose to disable cookies through your browser settings; however, some features of the Platform may not function properly.

6. Data Security

We take reasonable and appropriate security measures to protect your information, including:
  • Secure servers and encryption
  • Restricted access to personal data
  • Use of trusted third-party service providers
  • While we strive to protect your data, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to: Fulfill the purposes outlined in this Privacy Policy Comply with legal, tax, and accounting obligations Resolve disputes and enforce agreements

8. Your Rights

You have the right to:
  • Access your personal data
  • Request correction or update of your information
  • Withdraw consent for marketing communications
  • Request deletion of your data (subject to legal requirements)
To exercise these rights, please contact us at hello@maggies.in.

9. Marketing Communications

You may receive emails, calls, or messages related to our products and services. You can opt out of marketing communications at any time by emailing hello@maggies.in. Transactional and service-related communications may still be sent.

10. Children's Privacy

Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Third-Party Links

The Platform may contain links to third-party websites or applications. Maggie's is not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on the Platform with an updated “Last updated” date. Continued use of the Platform constitutes acceptance of the revised policy.

13. Grievance Officer & Contact Information

(As required under Indian IT Rules)
If you have any questions, concerns, or complaints regarding this Privacy Policy or your data, please contact:
Grievance Officer
Maggie's
Email: hello@maggies.in
Response time: Within 7 working days

Frequently Asked Questions

How's Maggie's food made?

Simple, floof. Real chicken, lamb, fish, or eggs mixed with crunchy veggies, a scoop of organic brown rice, and a sprinkle of eggshell calcium-all in paw-fect balance. That's 1kg meat, 150g rice, 150g veggies. No carb overload. No junk. No weird stuff. Just fresh, human-grade food cooked gently (never over-processed), then blast-chilled to keep all the nutrients safe.

Where do your hoomans get the ingredients?

All fresh from namma Bengaluru! Trusted local farmers and suppliers only-no factory scraps. If it's not good enough for hooman plates, it's not coming near my bowl.

Do I need a subscription?

Yup, but only after you have transitioned from whatever you are eating now, to my Maggie's diet. Then Subscription is the best, as it's cheaper and more convenient. Think of it as your belly's BFF. My hoomans calculate your exact needs and deliver meals in pre-portioned packs-custom to you, not random 250g or 500g packs that overfeed or underfeed. Just refrigerate, open, and chow down. Pause, change, or cancel anytime. Easy peasy.

What makes Maggie's different?

Two big things, wagger:
1. We're the only ones in India using silk worm protein-a super sustainable, highly digestible protein that's been researched and proven safe for dogs.
2. We're the only brand that packs exact portion sizes for every single pupper, so you always get just what your body needs.
Everyone else? They call retort-packed mush “fresh.” But tell me-when was the last time your hooman ate “ready-to-eat” meals every day? Exactly. If it's not fresh for them, why should we settle?

How does a Maggie's plan work?
You tell us all about yourself-age, breed, drama levels (zoomies count too). We build a meal plan just for you. You choose recipes and delivery frequency. Flexible as a yoga-stretching labrador.

How do I store my meals?
Meals come chilled in insulated boxes. Pop them in your fridge-done for the week. Opened packs? Eat within 24 hours (like that's hard). Unopened ones? Last up to 5 days.

Can puppies eat Maggie's?
Absolutely! Our vet-approved recipes are safe for doggos of all ages-from bouncy pups to wise grey-muzzles. Just stick to the right portions.

Where do you deliver?
Across Bengaluru (and growing). Drop in your pincode at checkout and see if we wag our way to you.

What if I don't like it?
Picky eater? Don't worry. My team will help your tummy adjust. Still not wagging? Cancel anytime. No drama.

How much food per day?
Don't sniff around-we'll tell you exactly. Your dashboard shows daily portions, tailored for you. No hooman guesswork needed.

Can I change my plan later?
Of course. Meals, delivery dates, portion sizes-flexible as you want.

Is Maggie's suitable for dogs?
Yes, Maggie's meals are suitable for dogs aged 6 months and above.

Is Maggie's available in Bangalore?
Yes, we currently deliver across around 90% of Bangalore pincodes.

What kind of food does Maggie's make?
Maggie's makes fresh, gently cooked meals using real meat, vegetables, and human-grade ingredients.

Does Maggie's use insect protein?
Yes, we use silkworm pupae protein in select recipes. It's highly nutritious, gentle on tummies, and better for the planet.

Can I choose meals without insect protein?
Yes, you can choose bug-free recipes if you prefer. Fresh food always comes first.

Are Maggie's meals vet-approved?
Yes, all Maggie's meals are balanced and formulated with veterinary guidance.

How are Maggie's meals portioned?
Every meal is custom-portioned based on your dog's age, weight, and needs — no fixed One size fits all - 250g or 500g packs.

Is Maggie's food frozen or shelf-stable?
No, Maggie's food is fresh and chilled, not frozen, dehydrated, or retort-packed.

Can picky dogs eat Maggie's?
Yes, Maggie's meals are made with real ingredients and 70% meat, making them ideal for picky eaters.

How often will my food be delivered?
You can choose between a 3 Day Pack, 7 Day Pack, or 28 Day Pack, depending on what works best for you.

Need help?
My care pack is always on call. Just bark at us at +916360-885974 or mail us at hello@maggies.in

© 2026 Maggie's. All rights reserved.

Made with ❤️ for dogs in Bengaluru