FAQs

DOG FOOD RELATED QUERIES

HOW IS Maggie's MADE?

We only use the best human grade meat, farm fresh vegetables, organic brown rice and certified insect proteins to create our complete, chop-watering meals. Maggie's food is gently cooked using fresh, human-grade meat, fresh insects and vegetables. Our recipes have been developed over 18 months from leading UK vets and nutritionists so that they are nutritionally balanced and complete for dogs of all ages, as well as being high in protein and free from legumes and any type of cheap filler or artificial preservative. We gently cook the food to preserve the nutritional value and ensure there are no 'nasties' (ie salmonella, bacteria etc).

WHERE ARE THE INGREDIENTS SOURCED FROM?

All of our ingredients are sourced locally from certified vendors and have been responsibly sourced, safely produced and come from crops and animals that have been well cared for.

IS Maggie's A SUBSCRIPTION?

It is! We think it should be easy to feed your dog right. So we calculate exactly how many grams your dog should be eating before delivering pre-portioned meals straight to your door. Everything your dog needs to thrive at the click of a button. You can easily pause/cancel or change your subscription through your account.

HOW DOES A Maggie's PLAN WORK?

Our independent expert team of vets, nutritionists and doggy dieticians have created an algorithm that calculates just the right amount of food for your dog, taking into account parameters about your dog like breed, size, weight, age, allergies and activity level which tells us how much food your dog needs, and we then pack and deliver these pre-portioned meals straight to your door. Our plans are entirely flexible, so you can decide the frequency of the deliveries, as well as the recipe selection and whether you'd like it packed as one single email or two meals a day in divided packs..

HOW DO I STORE THE MEALS?

Our meals are blast chilled right after cooking to lock in the nutrition, and so we use insulated delivery boxes in our cooled vans to deliver your dog's meals. Just pop the packs into the fridge as soon as they're delivered. Our packs can stay in the fridge for 5 days unopened, so you can pop a few in the fridge and the rest in the freezer, swapping in pouches from the freezer to the fridge as you use them. Once opened, we recommend that the food is used within 2 days, with uneaten food kept in a container. The meals can be stored in the freezer for up to 12 months, and each delivery will use roughly two to three loaves of bread worth of space in the freezer. We have flexible delivery plans if you feel that space could be an issue!

IS Maggie's SUITABLE FOR PUPPIES?

It is! Our independent expert team of vets, nutritionists and doggy dieticians know exactly how to fuel your pup with what they need to flourish, and have created meals that are nutritionally complete and balanced for dogs of all ages. And, because we only use the best meat, vegetables and insects to create our complete, chop-watering meals, our meals are tasty and easy to digest for tummies that are constantly developing and growing!

WHERE DO YOU DELIVER TO?

We deliver to limited pincodes within Bangalore city limits. And we do not deliver on Sunday.

IS Maggie's PACKAGING RECYCLABLE?

The majority of our packaging is recyclable. Our boxes, ice packs and insulation can be fully recycled. In fact, for our insulation we have a reuse scheme whereby we send free return labels for you to return the insulation to us every few deliveries if you wish. You simply put the insulation into a box with this label and drop them off at one of our collection points. The pouches that we use for our fresh recipes are currently not recyclable, but that's something that we're working to fix!

WHAT IS SO SPECIAL ABOUT Maggie's FOOD?

Short answer: think of Maggie's as sustainable, mouth-watering hand-cooked meals delivered in perfect portions directly to your door.
Long answer:
RECIPES: Not only have our recipes been developed over a 4 year period with inputs from leading vets and pet nutritionists to ensure that they are balanced and complete for dogs of all ages but, we have also gone above and beyond to create a food that we believe is both the healthiest and most sustainable dog food in India.
COOKING & PACKING: Our food is gently cooked to preserve the nutritional value and ensure there are no 'nasties' (ie salmonella, bacteria etc) and are immediately blast chilled before being packed in an extremely hygienic environment (we have a human grade kitchen and you are welcome to visit anytime).
INGREDIENTS: We use ONLY human grade meats, organic brown rice (which forms no more than 10% of the whole meal), fresh vegetables and herbs, farm fresh eggs and our secret super power, insect protein, that is nutritionally comparable to beef whilst being much more sustainable is sourced from a certified supplier and has been thoroughly tested. Our dog food, while being high in protein, is also COMPLETELY FREE of any type of filler or artificial preservative.

WHAT IS ‘FRESH' DOG FOOD?

Traditionally dog food has been produced as extruded, dry dog food in kibble form or processed, wet dog food served in tins with a shelf life of up to two years without refrigeration. Not only is this dog food void of fresh ingredients, it is inappropriately balanced with macronutrients, potentially carcinogenic and full of cheap fillers which dogs simply cannot digest properly. For dog food in India to be labelled as 'with chicken', it only needs to contain up to 4% chicken content! Others claiming fresh food, which lasts upto 1 year (how does fresh last for 1 year??), are retort packing the food. Do you eat Kitchens of India's or MTR's ready to eat meals daily?? Why not? They are also “fresh”. And this is exact;y why retort packed food is NOT fresh food. and Our ‘fresh' food is challenging the industry; we aim to start a RePawLution by offering meals that are freshly-prepared using human-grade, high-quality ingredients with no byproducts, fillers, grains or artificial flavours EVER. Only quality food using the freshest ingredients to prioritise your dog's health. This category of food is a very new concept, and Maggie's is the first company in India to make it with insects. Think of it as freshly-prepared food that you would make at home if you had the time, with a secret super power (insects) making it all the more sustainable.

WHAT IF MY DOG DOESN'T LIKE IT?

We've converted thousands of fussy eaters to Maggie's over the last year. We have a transition specialist who will call you once your order has arrived, and we're always on hand to help. Nonetheless, if your pup isn't convinced then you can cancel your plan at any time.

HOW WILL I KNOW HOW MUCH TO FEED PER DAY?

Our plans are fully customised for your perfect pooch, and you can check the recommended grams per day by clicking on 'My Dogs' via your dashboard.

CAN I CHANGE MY PLAN DETAILS LATER?

Our plans are fully flexible, and you can edit all aspects of your plan via your dashboard!

YOUR MAGGIE'S DOG FOODORDERS AND RETURNS QUERIES

HOW CAN I CHANGE THE DELIVERY DATE OF MY PLAN?

Simple – just log into your account by clicking the “Account” button on the top right of the page, select “My Plan” and here you can select your preferred delivery date under ‘Plan Details'.

HOW DO I CANCEL MY Maggie's PLAN?

Please don't leave us! Really, we're sad to see you go, but you can stop your plan at any time by logging into your account, going to 'Home' and then 'Pause Plan'. We'll ask for a bit of feedback and you can then either pause or cancel your plan. We would love to hear your feedback and, if the service has not been up to the Maggie's standard, we would love the opportunity to make things right so please do reach out to our team. If you're just looking for a wee break, you can skip your next order or pause the plan for a few months from your account too.

WHAT HAPPENS IF I'M NOT IN?

Our pouches are sent in special insulated packaging and stay cool for up to 2-3 hours in transit. If you're not in, please notify our delivery partner to have your packs delivered to a neighbour, who can store it in the refrigerator till you arrive. As soon as you're home, please put the food in the fridgeIf the food has slightly thawed it is still okay to put in the fridge (as long as the pouches are cool to touch they can be refrigerated). Contact us if you have any questions on this.

MY FOOD WAS DELIVERED AT ROOM TEMPERATURE, CAN I STILL USE IT?

If the pouches have thawed a little they are still okay to pop into the fridge and use once they have cooled. The ideal refrigerator setting should be between 3°C and 5°C (37°F to 41°F).

HOW CAN I FIND MY TRACKING INFORMATION?

We'll send you an email notification via one of our courier partners when your item has been shipped. You'll receive the tracking information through this email.

CAN I CANCEL DURING THE TRIAL?

Our plans are fully flexible and can be cancelled at any time. However, please note that once an order is placed for a trial box, we cannot cancel the order but we can cancel any future orders or weekly and 4 & 12 week plans.

MY ORDER IS DELAYED. WHAT CAN I DO?

All orders are delivered within 48 hours from placing the order. You can pick your delivery slot (morning or evening) while placing your order and our cooled delivery van makes sure the delivery is done within your slot timing. We've extensively tested that delivery in the cooled van keeps the food stable and are fully confident in the safety of our meals. On your part, please ensure you refrigerate the pouches as soon as you receive them. If your delivery is delayed by over 48 hours, please notify us via email (hello@Maggie's.in), phone (TO BE ADDED), or Live Chat on our website. We'll strive to resolve any issues promptly.

IF Maggie's IS TRYING TO CREATE A MORE SUSTAINABLE FOOD, WHY DO THE RECIPES STILL CONTAIN MEAT?

There are a few reasons why we include meat and fish with our insect protein to create our food. Firstly, there are considerations from a nutritional perspective: a dog's diet needs a wide spectrum of amino acids, and as such offering one single protein source would not provide the required variety needed for optimal health for our pups. Feeding several different types of proteins ensures that our furry friends have a more balanced diet and it ensures that they are obtaining all the vital nutrients required to maintain their health. Similarly, we are cautious that many dogs can be fussy with their food, and varying their diet will help to stimulate their appetite and increase their interest in a wide variety of ingredients. From a health perspective, limiting a dog's protein choices can result in food allergies: feeding one protein source over time is purported to increase the probability of dogs developing intolerances. Although a variety of insects could be used instead of a fortification of meat and insects, currently there are limited certified fresh insect protein suppliers, which makes it difficult to source suppliers. This may be addressed in the future as the insect market continues to grow.

ARE INSECTS SAFE TO FEED DOGS?

Absolutely. In fact, studies in various countries have noted that some insect-based foods may be better for pets than prime steak. We have undertaken rigorous research and trials with Loopworm, where we source our insect protein from, to ensure the suitability, and superiority, of our food. In our trials on our own pets, we concluded that “overall, the puppies being fed the Maggie's insect protein diet had a better body condition score than those being fed a meat based cooked or raw diet.

WHAT TYPE OF INSECTS DOES Maggie's USE?

We use silk worm extract in powder form. Silkworm pupae are nutritionally comparable to poultry, delivering high-quality protein, essential amino acids, and healthy fats that support muscle maintenance and overall vitality in dogs. They are also naturally rich in antioxidants, bioactive peptides, and beneficial fatty acids, which have proven gut health benefits and have anti-inflammatory and immune-supporting properties. Sustainable and highly digestible, silkworm protein is a novel ingredient that provides both nutritional power and functional health benefits. Read more about our insects and the research behind them here

DO VETS APPROVE OF FEEDING INSECTS TO DOGS?

We have been working with vets and veterinary nutritionists to confirm that insect-based dog food allows your dog to thrive, not just survive. Below are a few studies in various countries that have proven that Silk worm protein is better for dogs than any meat.
Silkworm + cricket vs. poultry meal in dogs
PetfoodIndustry summary (Thailand/Taiwan Beagle trial) PetfoodIndustry
14% silkworm pupae substitution trial
Animals (MDPI) research article MDPI
Silkworm + black ginseng obesity study
Scientific Reports (2021) article Nature
Review of silkworm pupae in pet foods
Frontiers in Insect Science Frontiers
Bioactive properties of silkworm proteins -
ScienceDirect overview ScienceDirect
Insect-based food 'better for pets than top steak'
The British Veterinary Association (BVA) BBC News